Lost package 🚚
1. Tracking Information Review: Canada Post will first ask for the tracking number to review the delivery status. They'll check if the package was marked as delivered or if there were any delivery exceptions, like a failed delivery attempt or an issue with the address.
2. Address Verification: They’ll confirm the shipping address provided and check if there was any discrepancy that might have caused the issue.
3. Investigation: If the tracking shows that the package was marked as delivered but the customer hasn’t received it, Canada Post may open an investigation. This can take a few days as they will check with the local post office or carrier to see if the package was delivered to the wrong address or if it’s being held somewhere (e.g., at a local post office or with a neighbor).
4. Claim Process: If the package is deemed lost or undelivered after the investigation, Canada Post may allow the customer to file a missing package claim or insurance claim (if applicable, depending on the service used). This process will involve filling out forms and providing any relevant details, such as the tracking number, the shipping address, and the contents of the package.
5. Resolution or Refund: Based on the outcome of the investigation and the claim, Canada Post may either find the package and complete delivery, offer a refund or compensation. Contact 'Canada Post' directly via their website their contact details may change occasionally, be sure to Google their direct means of contact. You're more than welcome to let us know the final outcome after their investigation
